Frequently Asked Questions
Everything you need to know about our luxury flooring and bespoke services.
What is the typical lead time for custom carpet orders?
Custom orders typically take between 12 to 16 weeks to manufacture and ship, depending on the complexity of the design and the weaving technique used.
Do you offer professional installation services?
Yes, STARK provides professional installation through our network of certified experts to ensure your carpet or rug is fitted perfectly to your space.
How do I care for and maintain my STARK rug?
We recommend regular vacuuming without a beater bar and professional cleaning every 12-18 months. Immediate spot cleaning with a damp cloth is best for minor spills.
Can I request a sample before placing a full order?
Absolutely. Samples can be ordered directly through our website or requested via a showroom representative to help you verify color and texture in your own lighting.
What is your return policy for floor coverings?
Stock items in original condition can be returned within 30 days, subject to a restocking fee. Please note that custom-made and cut-to-size carpets are non-refundable.
Do you offer trade accounts for interior designers?
Yes, we have a dedicated Trade Program that offers exclusive pricing, dedicated account management, and sourcing tools for industry professionals.